DotNetPanel // Support

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The real quality of a product is determined by its ultimate support. DotNetPanel is known for its excellent and responsive support. Our support team is friendly, enthusiastic and responsive. Below are some of the great support solutions offered by the DotNetPanel team.

Standard Solution Support

Covers DNP Express and DNP Standard editions.

• Per incident support - $50 per incident (Standard support ticket)
• Custom job - $75 per hour

Enterprise Solution Support

Covers DNP Enterprise edition and Enterprise Modules (Exchange, SharePoint and Dynamics CRM).

• Per incident support - $100 per incident (Premium support ticket)
• Custom job - $75 per hour
• Monthly support - calculated in Enterprise Solution quote and depends on the environment complexity

Free Support

Covers DNP Express, DNP Standard editions and DNP Enterprise edition.

• Forums
• Knowledge Base

Incident

An “Incident” (or support ticket) is an unexpected support case that requires our support engineers to access customer servers. Some incidents may require significant working time to resolve. Such tasks may consume more than one support ticket or be classified as "custom job" (see below). Before performing such tasks DNP provides estimates and confirms them with the customer. Support tickets submitted during DNP business hours (Monday - Friday 9:00 AM - 11:00 PM GMT +2) receive initial responses within 4 hours.

Unused support tickets are not refunded.

Custom Job

A Custom job is a scheduled/planned activity on deploying/configuring any software components in customer environment. For example, installing Service Pack for Exchange 2007 Server or updating DNP components are custom jobs.

Monthly Enterprise solution support covers incidents only but not custom jobs. All custom jobs have to be estimated and paid separately. 

Forums

Share your questions, answers, experiences and observations with the growing community of expert DotNetPanel hosters on our forum. You can search or browse for an answer to your questions, ask a follow-up question, or begin a new topic thread.